OSG Digital Solutions

OSG eVoice℠

OSG eVoice is an Interactive Voice Response (IVR) solution that can take your customer payment experience to the next level.

OSG eVoice is a phone-based alternative to speaking with a customer service representative. Through a series of phone key selections and voice prompts, the customer can receive their current amount due and pay their bills without having to wait for a customer service representative to become available. The system can be personalized to your company’s standards. Daily reports can be provided for analysis purposes allowing you to discover your peak and non-peak hours and pinpoint areas that can be improved for a better customer experience.

Benefits

  • Hosted by OSG
  • Scalable to support call volume increases and peaks
  • Reduction in call center calls
  • Highly redundant service delivery platform
  • Fully secure - PCI, HIPAA, SSAE-16 compliant
  • Automated outbound reminder campaigns that tie directly to OSG eVoice, so that your customer, when picking up the call, can connect to the IVR system and pay