Introducing OSG Voice

Welcome to the first issue of our new company-wide newsletter OSG Voice. Though we may be spread out across many different offices and facilities in different parts of the country, we hope that reading this newsletter will help you stay connected and up to date on what’s happening around OSG.

As you know, our company has changed and grown quite a bit in the past two years. We are still a leading provider of outsourced billing and statement services and customer communication management, but now we are able to do so much more. Thanks to recent acquisitions we have added more production facilities in different areas of the country, expanded our presence in other markets and added new products and services that we can now offer our customers.

We’ll use this newsletter to keep you in the loop about new offerings as well as company news.

Remember, “The whole is greater than the sum of its parts,” and with each acquisition, whether it’s a company or a new piece of state-of-the-art technology, we become a stronger and more robust organization.

The tagline of OSG is “A Partnership That Delivers.” The recent changes in the company illustrate this philosophy. By partnering with these new companies, we are able to strengthen the business and deliver an even better customer experience.

Regards,
Scott W. Bernstein
OSG Chairman & CEO

We Are Growing: OSG Acquires Three New Companies

2016 has been an exciting year at OSG. Not only have we improved our products and equipment, we have also welcomed three new companies into the OSG family.

ClickSpark Garfield National Business Systems

OSG was founded in 1992 — the year of Whitney Houston’s “I Will Always Love You,” the Chicago Bulls dominance and neon windbreakers. In the midst of pop culture history in the making and some (questionable) fashion trends, we were working to offer customers effective solutions to their billing and customer communication needs.

Just like most companies, our story is one of growth and continuous improvement. From pagers to email, parcel post to FedEx overnight, faxes to interactive websites, OSG has steadily put money into new and improved equipment and technology to position ourselves as an industry leader in billing solutions and critical customer communications. We began and continue to be client-focused, always working to make sure our customers are satisfied. At the same time, we have created a work environment where our team members are happy and proud to come to work to achieve that customer satisfaction.

Fast forward almost 25 years—they say success is just as much about the journey as it is the destination. As we continue to grow and welcome new companies into the OSG family, we hope to share these new experiences, foster new ideas and celebrate successes together.

In June we acquired The Garfield Group, a creative agency based in Newtown, PA. They combine strategy, creativity and technology, bringing together all different areas of communications—branding, public relations, design and digital—to make the biggest impact.

In June, we also acquired ClickSpark, a performance-based lead generation company based in Rochester, NY. ClickSpark’s lead generation platform features an algorithm of their very own that predicts lead success, allowing them to deliver high-converting targeted leads to their clients.

In January we acquired National Business Systems (NBS), a leader in data and document management, headquartered in Eagan, MN. NBS is a business outsource provider that specializes in solutions for banks, credit unions and manufacturers. They provide print and mail services, electronic document delivery, document archiving, scanning and more.

We look forward to working with these new teams and watching our company reach new heights as we dive into new experiences. We’ve still got a lot in store—so stay tuned!

Leading the Way with Technology

Ricoh Pro VC60000
Brent Hiatt, lead pressman, oversees a job at the Southeastern Production Facility (SouthData) on the Ricoh Pro VC60000, which is increasing speed and productivity.

At OSG we are committed to providing our customers with best-in-class technology, products and services. That is why we are so proud to announce that OSG is the first North American company to implement the Ricoh Pro VC60000 next-generation continuous feed inkjet platform. OSG is using the new system to streamline our operations, enhance our future growth and more quickly meet customer demand for high-quality, high-volume transactional documents. The new system allows us to consolidate a wide variety of applications that were previously printed on multiple systems onto a common platform, increasing speed and productivity. The new system takes us above and beyond the capabilities of our previous system. With this next-generation technology, we have a wider spectrum of colors with better consistency and far superior quality. One printing system is in our Southeastern Production Facility in Mount Airy, NC, one is in our Eastern Production Facility in Carlstadt, NJ and a third has just been installed in our Western Production Facility in Tempe, AZ.

The new system increases speed and productivity.

Employee Milestones

Anniversaries

  • Julio Ramirez (OSG)
    Celebrated 20 years with OSG in May.
  • Lory Cerato (DoublePositive)
    Celebrated 10 years with DoublePositive in July.
  • Rich Dent (DoublePositive)
    Celebrating 10 years with DoublePositive in November.
  • Tim Watts (DoublePositive)
    Celebrated 10 years with DoublePositive in March.

Promotions

  • Andrew Blood (SouthData)
    Promoted to Sales Manager
  • Bill Buczak (OSG)
    Promoted to Vice President of Client Services
  • John Conely (SouthData)
    Promoted to Sales Manager
  • Brendon Gory (OSG)
    Promoted to Vice President of Customer Implementations
  • John Hollingsworth (SouthData)
    Promoted to Vice President of Client Relations
  • Joe Kalinowski (DoublePositive)
    Promoted to Senior Vice President of Technology

Giving Back

SouthData employees
(Left to Right) Justin Atkins, Lisa Blevins, Linda Capamaggio, Rebecca Derrick, Wesley Frye

A group of employees from SouthData in Mount Airy, NC recently teamed up to participate in a 5k at Shelton Vineyards in Dobson, NC. The annual event, Running the Vines, helps supports local organizations in the community. The employee team came in 3rd in the team division out of 10 teams. Team member Wesley Frye (son of Rebecca Derrick) won 1st place in his age group with a time of 18.22.

Many of our employees lead interesting lives outside of the office. If you’re celebrating a significant milestone you’d like to share with us we’d love to know. Send your milestones to voice@osgbilling.com.

Recent Sales Wins

Sales Wins

Electronic Billing

  • Boston Herald (OSG)
  • Cisco Webex (OSG)
  • TCF Finance (OSG)

Digital Marketing

  • Solar City (DoublePositive & ClickSpark)

Transactional

  • Boston Herald (OSG)
  • Cisco Webex (OSG)
  • City of Orangeburg, SC (SouthData)
  • City of Powder Springs, GA (SouthData)
  • Clagett Enterprises (SouthData)
  • Coweta County, GA (SouthData)
  • First Communications (OSG)
  • Gatehouse-Worcester Telegram (OSG)
  • Mecklenburg County, NC (SouthData)
  • Orkin Inc (OSG)
  • Property Solutions (SouthData)
  • TCF Finance (OSG)
  • The Management Trust (SouthData)
  • Town of Boone, NC (SouthData)

Where Are We?

As OSG grows, so does the number of products and services we can offer our customers. We now have 10 locations in nine different states that include production facilities, digital communications companies and executive and sales offices.

Company locations

Corporate

  1. OSG Corporate Headquarters: Ridgefield Park, NJ

Production

  1. Eastern Production Facility: Carlstadt, NJ
  2. Southeastern Production Facility (SouthData): Mount Airy, NC
  3. North Central Production Facility (NBS): Eagan, MN
  4. Western Production Facility (OSG & DoublePositive): Tempe, AZ
  5. Midwestern Production Facility: New Berlin, WI
  6. Scanning Facility (SouthData): Mobile, AL

Marketing Services

  1. DoublePositive: Baltimore, MD
  2. ClickSpark: Rochester, NY
  3. The Garfield Group: Newtown, PA

Facility Fun Facts

Pager providers

Corporate Headquarters & Eastern Production Facility

  • When OSG opened its doors, we catered to pager providers.
  • The two NJ locations used to be under one roof. The Carlstadt facility opened in 2010.
42-panel solar structure

Southeastern Production Facility (SouthData)

  • The facility includes a 42-panel solar structure on the roof for sustainability and energy conservation.
  • Mount Airy, Andy Griffith’s hometown, inspired the fictional town of Mayberry, NC on the popular Andy Griffith TV series, which aired between 1960 and 1968.
Moving

DoublePositive

  • DoublePositive just moved its corporate office to the Federal Hill section of Baltimore. Many buildings in Federal Hill are listed in the National Register of Historic Places. It’s a very trendy part of town full of cool bars, restaurants and right near Baltimore’s football and baseball stadiums. The new address is 1111 Light Street, Third Floor, Baltimore, MD 21230.